Delete Your Account

Understand the account deletion process, grace period, and how to permanently remove your data from WhichNotes.

Before You Delete

Important Considerations

⚠️ Account deletion is permanent after the grace period

Before proceeding, consider:

• ✅ Export your data - Download all notes first
• ✅ Cancel Premium - Avoid future charges
• ✅ Review alternatives - Maybe just take a break?
• ✅ Check backups - Ensure you have copies

Alternatives to Deletion

Instead of deleting, you could:

Option 1: Export and Pause

• Export all your notes
• Stop using the app
• Keep account for future use
• No cost for Free tier

Option 2: Downgrade to Free

• Cancel Premium subscription
• Keep up to 20 notes
• No ongoing costs
• Maintain your data

Option 3: Clean Slate

• Delete all notes manually
• Keep the account
• Start fresh when ready

Deletion Process

How to Request Deletion

1. Go to Profile (click avatar → Profile)
2. Scroll to bottom - Find "Delete Account" section
3. Click "Delete Account" button
4. Review warning - Read carefully
5. Select reason (optional but helpful)
6. Provide feedback (optional)
7. Confirm deletion - Type your email to confirm
8. Submit request

What Happens Next

Immediately:

• ✅ Deletion scheduled for 30 days from now
• ✅ Confirmation email sent
• ✅ Banner appears in app
• ✅ Account marked for deletion

During Grace Period (30 days):

• ✅ Full access to all notes
• ✅ Can export data
• ✅ Can cancel deletion anytime
• ⚠️ Cannot create new notes
• ⚠️ Cannot upgrade to Premium

After 30 Days:

• ❌ Account permanently deleted
• ❌ All notes removed
• ❌ All connections deleted
• ❌ All tags removed
• ❌ Cannot be recovered

Grace Period (30 Days)

Why 30 Days?

The grace period gives you time to:

• Change your mind
• Export your data
• Find alternative solutions
• Ensure this is what you want

What You Can Do

During the 30-day grace period:

✅ Read notes - Full access ✅ Search - Find information ✅ Export data - Download everything ✅ Cancel deletion - Change your mind ✅ Use existing features - Normal access

❌ Create notes - Blocked ❌ Edit notes - Read-only ❌ Upgrade - Not available

Canceling Deletion

Changed your mind? Easy!

1. Click the banner at top of app
2. Or go to Profile → Deletion section
3. Click "Cancel Deletion"
4. Confirm cancellation

Your account is immediately restored to normal.

What Gets Deleted

Permanently Removed

When deletion completes, we remove:

✅ All your notes

• Text content
• URLs and metadata
• Titles and summaries
• Creation dates

✅ All connections

• AI-generated links
• Similarity scores
• Explanations

✅ All tags

• Your custom tags
• Tag associations

✅ Account data

• Profile information
• Settings
• Preferences

✅ Subscription data

• Payment history
• Billing information

✅ Authentication

• Your Supabase auth account
• Login credentials

What We Keep

For legal and operational reasons, we retain:

📋 Support tickets - Anonymized, for quality improvement 📋 Billing records - Required for tax/accounting (7 years) 📋 Aggregate analytics - No personal identification

Note: Retained data cannot identify you personally.

Data Export Before Deletion

Why Export?

Backup your knowledge:

• Keep your notes forever
• Import to other apps
• Archive for future reference
• Maintain your work

How to Export

1. Go to Profile
2. Click "Export All Notes"
3. Download JSON file
4. Save securely - Multiple locations recommended

See: Import/Export Guide for details

What to Do With Export

Options:

• Import to Notion, Obsidian, etc.
• Convert to Markdown files
• Store in cloud (Google Drive, Dropbox)
• Keep local backup
• Print important notes

Subscription Considerations

If You Have Premium

Before deleting:

1. Cancel subscription first

   • Avoid charges during grace period
   • Get prorated refund if applicable

2. Use remaining time

   • Export all unlimited notes
   • Access continues until period ends

3. Request refund (if eligible)

   • Within 30 days of annual payment
   • Contact support

Billing After Deletion

• No charges after deletion request
• Existing subscription canceled automatically
• Prorated refunds processed (if applicable)
• Final receipt emailed

Common Reasons for Deletion

We ask for feedback to improve. Common reasons:

Feature-related:

• Missing needed features
• App doesn't fit workflow
• Found better alternative

Cost-related:

• Premium too expensive
• Don't need unlimited notes
• Budget constraints

Privacy-related:

• Data privacy concerns
• Want to minimize digital footprint
• Company policy

Other:

• No longer needed
• Switching to different system
• Just trying it out

Your feedback helps us improve!

Frequently Asked Questions

Q: Can I recover my account after 30 days? A: No. After the grace period, deletion is permanent and irreversible.

Q: What if I delete by accident? A: Cancel immediately! You have 30 days to reverse it.

Q: Will I get a refund? A: Annual plans: Prorated refund within 30 days. Monthly: No refund, but access until period ends.

Q: Can I delete just some notes, not my account? A: Yes! Delete notes individually. No need to delete your account.

Q: What happens to my email address? A: You can create a new account with the same email after deletion completes.

Q: How do I know deletion is complete? A: You'll receive a final confirmation email after 30 days.

Q: Can I speed up the deletion? A: No. The 30-day grace period is mandatory for your protection.

Q: What if I want to come back later? A: You can create a new account anytime. Your old data won't be there.

Privacy & Security

Data Removal Process

Our commitment:

• ✅ Complete data removal
• ✅ Secure deletion process
• ✅ No data retention (except legal requirements)
• ✅ Confirmation of deletion

GDPR Compliance

We comply with GDPR "Right to be Forgotten":

• Request honored within 30 days
• All personal data removed
• Third-party processors notified
• Confirmation provided

Data Location

Your data is stored in:

• Primary: Supabase (PostgreSQL)
• Authentication: Supabase Auth
• Backups: Automated database backups (deleted with account)

All locations cleared upon deletion.

Support During Deletion

Need Help?

If you have questions or issues:

1. Check this guide - Most questions answered here
2. Contact support - Help Center
3. Email us - support@whichnotes.com

We're here to help, even if you're leaving!

Common Issues

Can't find delete button:

• Go to Profile page
• Scroll to bottom
• Look for red "Delete Account" button

Deletion request failed:

• Check internet connection
• Try different browser
• Contact support

Want to delete faster:

• 30-day grace period is mandatory
• Cannot be shortened
• For your protection

After Deletion

What to Expect

Day 30:

• Final warning email (Day 29)
• Deletion executes automatically
• Confirmation email sent
• Account no longer accessible

Future:

• Cannot log in
• Email available for new account
• No trace of old data
• Fresh start possible

Alternatives We Recommend

If leaving WhichNotes, consider:

Similar Apps:

• Notion - All-in-one workspace
• Obsidian - Local-first notes
• Roam Research - Networked thought
• Logseq - Open source knowledge base

Export compatible with:

• Markdown editors
• Note-taking apps
• Personal wikis
• Documentation tools

Final Checklist

Before confirming deletion:

• [ ] Exported all notes
• [ ] Saved export file securely
• [ ] Canceled Premium subscription
• [ ] Reviewed alternatives
• [ ] Certain about decision
• [ ] Understand 30-day grace period
• [ ] Know deletion is permanent

We're Sorry to See You Go

Feedback Appreciated

Your feedback helps us improve for others:

• What didn't work for you?
• What features were missing?
• How could we have served you better?

Come Back Anytime

If you change your mind:

• Create new account anytime
• Same email address available
• Fresh start
• We'd love to have you back!

Need help with deletion? Contact us

Changed your mind? Cancel deletion anytime in 30 days