Upgrade to Premium

Unlock unlimited notes and priority support by upgrading to WhichNotes Premium.

Why Upgrade?

Free vs Premium Comparison

| Feature | Free | Premium | | ---------------------- | ------------ | --------------------- | | Notes | 25 max | ✅ Unlimited | | AI Connections | ✅ Yes | ✅ Yes | | Search & Filter | ✅ Yes | ✅ Yes | | Tags | ✅ Unlimited | ✅ Unlimited | | Import/Export | ✅ Yes | ✅ Yes | | Dark Mode | ✅ Yes | ✅ Yes | | Support | Community | ✅ Priority (24-48h) | | Early Access | ❌ No | ✅ New features first | | Advanced Analytics | ❌ No | ✅ Coming soon |

Who Should Upgrade?

Premium is perfect for:

• 📚 Power users with >25 notes
• 💼 Professionals managing work knowledge
• 🎓 Students with extensive course notes
• 📝 Writers building research databases
• 🚀 Early adopters who want to support development

Pricing

Premium Subscription

$4.99/month (standard monthly price)

• Billed monthly
• Cancel anytime
• Immediate access

Limited-time Launch Offer

$1.99/month for the first 12 months, then $4.99/month

• Applied to eligible early users
• Limited redemption campaign
• After the intro period, billing continues at the standard monthly price

Complimentary Premium Access for New Accounts

🎁 7-day complimentary Premium access is included when you create a new account

• Full Premium access
• No credit card required to start this complimentary access
• If you do not subscribe, your account automatically continues on Free after day 7

How to Upgrade

Step-by-Step

1. Click your avatar in the top right
2. Select "Subscription" from the dropdown
3. Click "Upgrade to Premium"
4. Review pricing (launch offer may apply)
5. Enter payment details
6. Confirm upgrade

Your account upgrades instantly!

Payment Methods

We accept:

• ✅ Credit cards (Visa, Mastercard, Amex)
• ✅ Debit cards
• ✅ Apple Pay
• ✅ Google Pay

Secure Payment: All transactions are processed securely through Paddle.

After Upgrading

Immediate Changes

✅ Note limit removed - Create unlimited notes ✅ Badge updated - Premium badge in your profile ✅ Priority support - Faster response times ✅ Early access - New features as they launch

What Stays the Same

Your existing:

• Notes and content
• Tags and organization
• AI connections
• Settings and preferences

Nothing is lost - just more capacity!

Managing Your Subscription

View Subscription Details

1. Go to Profile
2. See subscription section:
   • Current plan
   • Billing cycle
   • Next billing date
   • Payment method

Update Payment Method

1. Go to Profile
2. Click "Update Payment"
3. Enter new card details
4. Save changes

Plan Availability

• Premium currently uses a monthly subscription.
• Launch offer pricing applies automatically when active and eligible.

Cancellation Policy

How to Cancel

1. Go to Profile
2. Find subscription section
3. Click "Cancel Subscription"
4. Confirm cancellation

What Happens When You Cancel

Immediate:

• ✅ Access continues until period ends
• ✅ No more charges
• ✅ Confirmation email sent

At Period End:

• Account reverts to Free tier
• Note limit applies (25 notes)
• Must delete excess notes to continue

Grace Period

If you have >25 notes when downgrading:

• 30-day grace period to export or delete notes
• Read-only access to excess notes
• Can upgrade anytime to restore full access

Refund Policy

• Signup premium access: Free for 7 days on new accounts
• Monthly: No refunds, but access until period ends
• Issues: Contact support for special cases

Billing Questions

When Am I Charged?

Monthly Plan:

• First charge: At purchase
• Recurring: Same day each month

Failed Payment

If payment fails:

1. Email notification sent
2. 3 retry attempts (3 days apart)
3. After 3 failures: Downgrade to Free
4. Update payment to restore Premium

Billing Email

Receipts sent to your account email after each charge.

Need invoice? Contact support with:

• Transaction ID
• Billing details
• Company information (if applicable)

Student Discount

🎓 Coming Soon

We're evaluating a student discount program. If you're interested, contact us and we'll add you to the list.

Team Plans

👥 Coming Soon: Team and organization plans

Features will include:

• Shared knowledge bases
• Team collaboration
• Centralized billing
• Admin controls
• Volume discounts

Interested? Contact us to join waitlist.

Frequently Asked Questions

Q: Can I try Premium before paying? A: Yes. New accounts get 7 days of complimentary Premium access with no credit card required.

Q: What happens to my notes if I cancel? A: They're safe! You keep access to 25 notes. Export the rest before downgrading.

Q: Can I upgrade mid-month? A: Yes. Your monthly subscription starts immediately at checkout.

Q: Do you offer refunds? A: Monthly subscriptions are non-refundable, but access continues until the end of the paid period.

Q: Is my payment information secure? A: Absolutely. We use Paddle as our payment provider. We do not store your card details.

Q: Can I pause my subscription? A: Not currently. Cancel and re-subscribe when ready.

Q: Do prices ever change? A: Current subscribers keep their price. New signups may see different pricing.

Q: What if I need more than Premium offers? A: Contact us for enterprise solutions.

Premium Roadmap

Coming soon for Premium users:

🔜 Advanced Analytics

• Note creation trends
• Connection insights
• Tag usage statistics
• Search patterns

🔜 Collaboration

• Share notes with others
• Team workspaces
• Comment threads

🔜 Advanced AI

• Custom AI models
• Better connection quality
• Topic suggestions
• Auto-tagging

🔜 Integrations

• Notion sync
• Obsidian import
• API access
• Zapier automation

Support for Premium Users

Priority Support Benefits

✅ Faster response: 24-48 hours (vs 48-72 for Free) ✅ Dedicated queue: Premium tickets first ✅ Detailed help: More personalized assistance ✅ Feature requests: Higher priority consideration

How to Get Support

1. Go to Help Center
2. Click "Contact Us"
3. Your Premium status auto-detected
4. Ticket marked as priority

Making the Most of Premium

Tips for Premium Users

1. Go unlimited - Don't hold back on notes
2. Organize deeply - Use tags extensively
3. Export regularly - Backup your knowledge
4. Try new features - Early access perks
5. Give feedback - Help shape the product

ROI Calculation

Time saved: 30 min/week finding information Value: $4.99 ÷ 4 weeks = $1.25/week Cost per hour saved: $2.50/hour

If your time is worth more than $2.50/hour, Premium pays for itself.

Ready to Upgrade?

Next Steps

1. Review features - Ensure Premium fits your needs
2. Review pricing - Standard $4.99/month, launch offer may apply
3. Use your signup Premium access - 7 days included on new accounts
4. Upgrade - Click avatar → Subscription → Upgrade

Questions? Contact us - we're happy to help!

Start your Premium journey today 🚀