Account Management

Learn how to manage your WhichNotes account, update your profile, and configure your preferences.

Account Information

Viewing Your Profile

1. Click your avatar in the top right
2. Select Profile from the dropdown
3. View your account details:
   • Email address
   • Account creation date
   • Subscription tier
   • Current usage (note count)

Updating Your Email

Currently, email changes are handled through authentication:

1. Go to your Profile page
2. You'll see your current email
3. To change your email, contact support

Subscription Management

Check Your Current Plan

Your subscription tier is displayed in:

• Profile page
• User menu dropdown (badge)
• Subscription modal

Free Tier Includes:

• ✅ Up to 25 notes
• ✅ Full search functionality
• ✅ Graph visualization
• ✅ Tags and organization
• ✅ Import/export data
• ✅ Dark mode
• ✅ Community support

Premium Tier Includes:

• ✅ Unlimited notes
• ✅ All Free features
• ✅ AI summaries, topic extraction, and smart connections
• ✅ Priority support (24-48h response)
• ✅ Early access to new features

Usage Tracking

Monitor your usage in the Profile page:

• Current notes: X / 25 (Free) or Unlimited (Premium)
• Progress bar: Visual indicator of usage
• Upgrade prompt: Appears when approaching limit

Security Settings

Password Management

Your account uses Supabase authentication:

Change Password:

1. Log out of WhichNotes
2. Go to login page
3. Click "Forgot Password"
4. Follow the email instructions
5. Set new password

Password Requirements:

• Minimum 6 characters
• Combination of letters and numbers recommended
• Special characters supported

Two-Factor Authentication

2FA is not currently supported. Sign in is secured via email/password through Supabase Auth.

Privacy Settings

Data Privacy

Your data is:

• ✅ Private by default: Only you can see your notes
• ✅ Encrypted in transit: HTTPS everywhere
• ✅ Stored securely: Database-level security
• ✅ Your ownership**: You own all your data

Account Visibility

Currently all accounts are private. No public profiles or note sharing.

All accounts are private. Notes are visible only to you.

Preferences

Theme Settings

Switch between Light and Dark mode:

1. Click your avatar
2. Click "Light Mode" or "Dark Mode"
3. Theme applies instantly

Automatic theme:

• Currently manual toggle only
• Use the theme toggle in the top navigation bar

Notification Preferences

Transactional emails (subscription confirmations, billing receipts) are sent to your account email. No other notification configuration is currently available.

• Support ticket updates

Account Limits

Free Tier Limits

| Resource | Limit | | ----------- | ------------------------ | | Notes | 25 max | | Tags | Unlimited | | Connections | Unlimited (AI-generated) | | Searches | Unlimited | | Exports | Unlimited |

Premium Tier Limits

| Resource | Limit | | ---------- | --------- | | Notes | Unlimited | | All others | Unlimited |

Rate Limits

To prevent abuse, some actions have rate limits:

• Note creation: 100 per hour
• API requests: 1000 per hour
• Exports: 10 per hour

Premium users get higher limits.

Account Status

Active Account

Normal status - everything works

Suspended Account

If your account is suspended:

• You cannot create new notes
• Existing notes remain accessible
• Contact support to resolve

Reasons for suspension:

• Payment issues (Premium)
• Terms of service violation
• Unusual activity (temporarily, for security)

Deleted Account

See Delete Account for details.

Billing Information

View Subscription Details

In your Profile page:

• Current tier (Free or Premium)
• Billing cycle (if Premium)
• Next billing date
• Payment method (last 4 digits)

Update Payment Method

To update your payment method, contact support with your account email.

Billing History

Billing receipts are sent to your account email after each charge. For a copy of a past receipt, contact support.

Data Management

Export Your Data

See Import/Export for full guide.

Quick export:

1. Go to Profile
2. Click "Export All Notes"
3. Download JSON file

Delete Your Data

See Delete Account

Important: Account deletion is permanent after 30-day grace period.

Account Recovery

Forgot Password

1. Go to login page
2. Click "Forgot Password"
3. Enter your email
4. Check email for reset link
5. Set new password

Locked Out

If you can't access your account:

1. Try password reset first
2. Check email for login links
3. Contact support if still locked out

Lost Email Access

If you no longer have access to your account email:

1. Contact support immediately
2. Provide account details for verification
3. We'll help transfer to new email

Support Access

Getting Help

From any page:

1. Click avatar → Help Center
2. Browse articles or use search
3. Can't find answer? Click "Contact Us"

Support Response Times

• Free tier: 48-72 hours
• Premium tier: 24-48 hours priority

Account Best Practices

Security

✅ Use a strong, unique password ✅ Don't share your account credentials ✅ Log out on shared devices ✅ Enable 2FA when available ✅ Review account activity regularly

Privacy

✅ Don't put sensitive data in notes (they're encrypted in transit but readable in database) ✅ Export regularly for backups ✅ Use account deletion properly (30-day grace period)

Organization

✅ Review usage monthly ✅ Clean up unused tags ✅ Export data periodically ✅ Upgrade when approaching limits

Frequently Asked Questions

Q: Can I have multiple accounts? A: Each person should have one account. Use tags to separate work/personal notes.

Q: Can I change my email? A: Email changes require support assistance. Contact us with your current and new email.

Q: How do I cancel Premium? A: See Upgrade to Premium for cancellation steps.

Q: Is my data backed up? A: Yes, database-level backups. But we recommend exporting regularly for your own backups.

Q: Can I transfer notes to another account? A: Not directly. Export from one account, import to another.

Next Steps

• Upgrade to Premium
• Delete account
• Import/Export data

Account questions? Contact us.